Custom embroidery is different from off-the-shelf retail, and your policies should reflect that. Clear, fair policies set expectations, prevent disputes, and let you handle tricky situations consistently.
Returns and Custom Work
Personalized items generally cannot be resold, so most embroidery businesses do not accept returns on custom work except for defects or errors on your part. State this clearly so customers understand up front.
Changes and Approvals
- •Require written approval of design and spelling
- •Set a cutoff for changes once production starts
- •Charge for changes made after approval
- •Clarify who is responsible for supplied-artwork errors
Turnaround and Rush
State your standard turnaround and your rush options and fees. Clear timelines prevent the most common source of frustration.
Deposits and Payment
Spell out deposit requirements, balance due, and accepted payment methods. Consistent payment policies protect your cash flow.
Send accurate proofs so approvals are clear:
Open the Converter →Publish Your Policies
Put your policies on your listings and order forms. Customers who agree up front rarely dispute later.
Clear policies on returns, changes, turnaround, and payment let your embroidery business run smoothly and fairly. Spell them out up front, apply them consistently, and you will avoid most disputes.