This Refund Policy explains how billing, cancellations, and refunds work for SewFlow subscriptions. It applies alongside our Terms of Service.

Try Before You Buy

SewFlow offers a free plan so you can convert designs and evaluate the Service before subscribing. We encourage you to use the free plan to confirm the Service meets your needs before purchasing a paid subscription.

Subscription Billing

Paid subscriptions are billed in advance on a recurring basis (for example, monthly or annually) through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period until you cancel.

Cancelling Your Subscription

You can cancel at any time from your account or by contacting us. When you cancel, your subscription remains active until the end of the current paid period, and you will not be charged again. We do not provide prorated refunds for the unused portion of a billing period unless required by law.

Refunds

Because SewFlow is a digital service that delivers files and AI generations immediately, payments are generally non-refundable. That said, we want you to be satisfied. We will review refund requests on a case-by-case basis and may issue a refund in situations such as:

A duplicate or accidental charge.
A billing error on our part.
A technical issue that prevented you from using the Service and that we were unable to resolve.

To be eligible, please contact us within 14 days of the charge and include relevant details. Refunds, when granted, are returned to your original payment method.

How to Request a Refund

Email admin@sewflow.com or use our contact page with your account email and the reason for your request. We aim to respond within a few business days.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can help. Filing a chargeback before reaching out may result in suspension of your account while the dispute is reviewed.

Changes to This Policy

We may update this Refund Policy from time to time. We will revise the "Last updated" date above when we do.

Contact Us

Questions about refunds or billing? Email us at admin@sewflow.com.